The Insurance Council of Australia (ICA) says some far north Queensland residents are yet to have claims resolved, 20 months after Cyclone Yasi.
Special risks manager Laurie Ratz is holding pre-cyclone season briefings in the region to help people better understand their policies.
He says it is not unusual for a small number of claims to be unresolved.
"If there's any ongoing issues with Cyclone Yasi or indeed any ongoing issues with an insurance claim I may be able to assist with those, answer some questions or if necessary put them in touch with their insurer at a higher level than they're getting at the moment," he said.
He says it is important residents understand their policies.
"One of the common issues that I do come up with is under-insurance where people aren't aware of just exactly how much their contents are actually worth or how much it will cost to rebuild their house or their home in the event that it is completely destroyed or significantly destroyed," he said.
"So it's good to be able to talk to people about that."
© ABC 2012
19:57 EDT The damage bill from a supercell storm that hit south-east Queensland yesterday afternoon with cyclonic winds and softball-sized hail could reach $150 million, Queensland Premier Campbell Newman says.